Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to return the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Click here to Return. If your return is accepted, we’ll send you a return label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Also, we do not offer shipping labels for free, the customer has to bear the cost of returning an item which is 3.99GBP for UK order. The International return charges will be borne by customer .

You can always contact us for any return question at +00447460411736


Note: If you have used Free Delivery offer and want to return all or few items from your order. Your free delivery offer will be revoked and Standard Delivery Charges will be applied to your order.

Damages and issues:
Please inspect your order upon reception and contact us immediately (on the same day of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Happy Shopping at Ehsaas Fabric Online Store!